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Returns

Please notify us within one week of receiving your products if you would like to return any item and we will gladly take your product back. For any return to be processed you must first obtain a return authorization. Please contact us at (844) 263-2298 or send us an email at customerservice@homechefmarketplace.com and we'll be sure to take care of you. Please note, if the return is due to a damaged product or simply a mistake on our end we will cover all shipping and make any needed corrections as quickly as possible. All returns must be in the original packaging and unopened in order to receive a refund.

Product & Satisfaction Guarantee:

If you are not satisfied with your product for any reason please notify us within seven days and we will try to make it right for you. We want you to be happy with your purchase.

Payment:

We accept Master Card, Visa and Discover. Sorry, no COD’s.

Shipping Terms:

Depending upon where you are located you should receive your order within four to seven business days. If you need your order sooner please select the method of shipping that will get it to you when you need it. We will do our best to ship your order out within 24 hours of receipt.

Shipping Damage Claims:

Please check all of your product upon receipt to ensure that there is no damage. If there is damage please contact us at within 48 hours so that we can notify UPS. Please contact us at (844) 263-2298 or send us an email at customerservice@homechefmarketplace.com and we'll be sure to take care of you. Please hold onto the damaged product for ten business days as UPS may want to inspect the damage. For any return to be processed you must first obtain a return authorization.

Warm Weather:

All of our chocolate items require special handling in hot weather. When ordering a temperature sensitive item during a warm time period, please make sure to select overnight shipping. An additional charge for packaging and ice packs that will allow your items to arrive safely will apply. Items that require special handling will be identified as such.

International Shipping:

We can send product to all 50 states including Alaska and Hawaii. Shipping to Alaska and Hawaii is more costly but certainly worth it. Unfortunately, we can’t send items out of the country.

P.O Boxes:

Sorry, we can’t ship to a P.O Box. Our carrier, UPS will not deliver to a P.O Box.

PRIVACY AND SECURITY:

We promise to never sell your personal information to anyone for any reason. We value you as a customer and promise to protect your information on our secure server. We have taken several precautions to insure that your information is protected.

Credit Card Fraud:

All of your credit card information is completely secure on our network. We have taken several precautions to insure that your information is protected. It is against State and Federal Law to commit credit card fraud. We do understand though that some customers would prefer not to give credit card information on the Internet. Please feel free to call us or fax us your order and we will take care of you as soon as possible.

PRICING/PRODUCT AVAILABILITY:

Prices and product availability are subject to change without prior notice. We will make every effort to inform you of any price changes on pending orders. You may contact a Customer Service Representative by phone at (844) 263-2298 or e-mail us at customerservice@homechefmarketplace.com for product availability when placing your orders. We will notify you as soon as possible if something is out of stock.

Sales Tax:

6% sales tax will be applied to all non-food items shipped in the state of Michigan.